For real estate investors
Some do and some do not, and a seller usually catches it a minute in rather than at hello. The tell is what the caller does when the seller stops answering the question and starts talking about the roof.
Most callers sound fine on their first line. It has one job there and it does it. The seller who is going to catch it catches it later, when the conversation stops going the way the script expected.
Sellers wander. The roof, the neighbor, the divorce. That is what a call with a motivated seller sounds like, and it is where callers tend to fall apart.
A person waits. The caller I build keeps pace with the seller, waits out a mid-thought pause instead of jumping into it, and stops the moment the seller talks over her. A “yeah” dropped in while the seller is still going is listening. The same word after they finish is a real turn.
A caller that cannot tell those two apart will either cut a seller off mid-sentence or leave dead air on the line. That is the moment a seller decides they are talking to software.
So the seller asks about the roof. A caller that has to get back to its script says something generic and asks the next scripted question, and the seller knows. Mine answers what was asked and brings the call back to the property and the number.
That is worth money to you in one specific way. A seller who stays in the conversation is still on the phone when the number comes up. One who hangs up early takes your competitor’s call next.
Those are the two tests you can hear. The third is what runs before the caller dials.
On mine, consent and the do-not-call list get checked before every dial, and a failed check means no call. Ask any vendor what runs before theirs dials, and ask to see it.
A caller can pass every listening test on this page and still be the one you have to switch off, and nothing on the recording tells you which one you have.
There is a recording on the caller case page. It is a test call on the production caller, unedited. The seller on it is a test participant and no client was on the call. Play it and judge it the way a seller would.
You can run this test yourself this afternoon.
What a bad caller costs you is the seller who hangs up on it and takes the next call from somebody else.
If there is an AI caller on your bill, I place the call and sit through it. The report says how natural it sounded, how fast it answered, whether it recovered when the seller went off topic, and how long the call lasted before it fell apart.
The finding sits next to the rest of your bill, so a caller that will not hold a seller shows up as a line to cancel, with the arithmetic beside it.
You are paying for the caller either way. Two business days and you have the call written up.